Privacy Policy for Bloem Performance
At Bloem Performance, we are dedicated to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and manage your personal information when you visit our site, engage with our services, or contact us. In Australia, we adhere to the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).
Information We Collect
We collect various types of information to provide and improve our automotive services, which include engine tuning, performance upgrades, dyno testing, suspension tuning, custom exhaust systems, and general car maintenance.
- Personal Identifiable Information (PII): This may include your name, email address, phone number, and physical address when you make an inquiry, book a service, or provide feedback.
- Vehicle Information: Details about your vehicle, such as make, model, year, VIN, and current performance issues or upgrade interests, are collected to provide tailored services.
- Communication Data: Records of your correspondence with us, including emails and phone calls, to ensure we provide consistent and quality service.
- Website Usage Data: Information about how you interact with our site, such as IP addresses, browser types, pages viewed, and the time spent on our online platform. This helps us understand visitor behaviour and improve site functionality.
How We Collect Information
We collect information through several methods:
- Directly from you: When you fill out forms on our site, contact us via phone or email, or visit our premises for services.
- Automatically: As you navigate through our site, using technologies like cookies and similar tracking mechanisms to gather usage data.
How We Use Your Information
The information we collect is primarily used for the following purposes:
- Service Delivery: To provide and manage the automotive services you request, including scheduling appointments, performing vehicle diagnostics, and executing upgrades.
- Communication: To respond to your inquiries, provide service updates, send appointment reminders, and communicate about our services.
- Improvement of Services: To understand your needs better, analyse service effectiveness, and develop new offerings.
- Marketing and Promotions: To inform you about special offers, new services, or events that may be of interest, based on your previous interactions with us. You can opt-out of these communications at any time.
- Legal Compliance: To comply with legal obligations and resolve any disputes.
Disclosure of Information
Bloem Performance will not sell or rent your personal information to third parties. We may disclose your information in limited circumstances:
- Service Providers: To third-party service providers who assist us in operating our business (e.g., IT support, payment processors, marketing platforms), under strict confidentiality agreements.
- Legal Requirements: If required by law, court order, or governmental authority.
- Business Transfers: In connection with a merger, acquisition, or sale of assets, your personal information may be transferred as part of the transaction.
Data Security
We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. However, no data transmission over the internet or electronic storage method can be guaranteed to be 100% secure.
Your Rights
Under Australian privacy law, you have rights regarding your personal information:
- Access: You have the right to request access to the personal information we hold about you.
- Correction: You can request that we correct any inaccurate or outdated personal information.
- Withdraw Consent: Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us using the details provided below.
Cookies and Tracking Technologies
Our site uses cookies to enhance your browsing experience, analyse site traffic, and for marketing purposes. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this site may become inaccessible or not function properly.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the new Privacy Policy on our online platform. We encourage you to review this Privacy Policy periodically.
Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
Bloem Performance
22 Albermarle Street
Melbourne, Victoria, 3031
Australia